Our Service Pledge – Blinds and Shutter
At Blinds and Shutter, our service pledge is simple:
to be clear, respectful, and accountable at every stage of your experience.This page sets out what you can expect from us — and just as importantly, what you won’t.
What We Do
We focus on professionalism, care, and long-term quality — not shortcuts.
- Offer a free video consultation when helpful
- Visit your home to measure accurately and professionally
- Employ our own in-house installation team
- Ensure our fitters are fully trained and properly equipped
- Provide a 10-year guarantee on shutters
- Provide a 3-year guarantee on blinds, including fitting
- Ask for customer feedback to help us keep improving
What We Don’t Do
Just as important as what we offer is what we choose not to do.- Put customers under pressure
- Pay commission-based sales incentives
- Subcontract installations
- Sell or share customer details
Why This Matters
We believe good service comes from taking responsibility — for advice, products, and installation.
By keeping our team in-house, being selective about what we supply, and standing behind our work with meaningful guarantees, we aim to deliver a service that feels reassuring from first contact to final fitting.
No sales scripts. No shortcuts. Just a job done properly.
If you’d like to learn more about how we work, you’ll find full details across the site — or you’re welcome to get in touch for advice.