Blinds and Shutter Installer (Full-Time) – Wokingham

Full-time • 40 hours per week • Five days out of seven
• Wokingham base • Saturday working on a rota

Company: Decart Holdings Ltd – Blinds and Shutter
Reports to: Fitting Manager
Operating area: North Hampshire, Surrey and West Berkshire

The Opportunity

We are a well-established, family-run blinds, shutters and curtains
business looking for a practical, professional and self-motivated
installer to join our growing fitting team.

This is more than a fitting job. You are a key part of
the final customer experience, responsible for the quality of the
installation, the care taken in the customer’s home and the
confidence they have in the finished result.

We want someone who takes pride in accurate, well-finished work, prepares
properly, communicates clearly and takes responsibility when a job does
not go according to plan. You should be able to work efficiently without
sacrificing safety or workmanship.

Following appropriate training, you will work independently on suitable
installations, with support from the fitting manager and wider team.
As your skills develop, the role will extend to remeasures, customer
surveys, service visits, fault diagnosis and remedial work.

Salary & Additional Earning Opportunities

Basic Salary – £28,000 Per Year

Your basic salary is £28,000 gross per year
for a 40-hour working week. Attendance, fitting performance and named
customer-review bonuses, successful-requote payments and qualifying
overtime are additional to your basic salary.

Attendance & Reliability Bonus – Up to £2,400 Per Year

Customers arrange their day around fitting appointments, and colleagues
depend on a reliable team. This bonus recognises dependable attendance,
punctuality, accurate timekeeping, following agreed procedures and
open, honest communication.

• Exemplary: £200 per month.
• Good: £80 per month.
• Does not qualify: no payment for that assessment period.

Eligibility starts from your first day. Awards are
assessed monthly using the scheme’s rolling three-month record,
with new starters assessed on their record from joining. There is no
three-month waiting period, and the first part-period payment is
pro-rated subject to qualification.

The basic salary plus the full annual Attendance & Reliability Bonus
totals £30,400, before fitting performance bonuses,
customer-review bonuses, successful-requote payments and overtime.

Fitting Performance Bonuses – Up to £10,800 Per Year

Earn fitting performance bonuses of
up to £900 per month,
equivalent to up to £10,800 per year.
The scheme rewards productive fitting work after the required quality,
customer-service and professional standards have been met.

Qualification includes customer survey performance, accurate and safe
fitting, child-safety compliance, recorded vehicle inspections and
following company procedures. Serious fitting failures or remakes caused
by fitter error can prevent qualification under the scheme.

The £560 monthly bonus band provides
£6,720 over a full year when achieved every month.
Together with the basic salary and full Attendance & Reliability Bonus,
this produces the £37,120 annual earnings illustration.
At the maximum fitting bonus of £900 every month, the equivalent
total is £41,200 per year. Customer-review bonuses,
successful-requote payments and qualifying overtime are additional
to both figures.

Fitting performance bonuses are paid four months in arrears
to allow customer feedback and any remedial work to be assessed.
You must remain employed when the bonus becomes payable and meet the
applicable scheme conditions.

Quality comes first. The objective is to reward efficient,
well-organised, right-first-time work, not rushed installations or
unnecessarily prolonged jobs. Full qualification and payment rules are
set out in the fitting performance bonus scheme.

Named Customer-Review Bonuses – Available from Day One

• £20 for each five-star customer review
  in which you are personally named.
• £10 for each four-star customer review
  in which you are personally named.
• No cap on named customer-review bonus earnings.

Eligibility starts from your first day. Earned review bonuses are paid
in the next pay packet. Attendance and review payments
are not held back for the four-month assessment period used for fitting
performance bonuses.

Additional Payments for Successful Requotes

If you carry out a requote while attending a fitting and the
customer proceeds with the resulting order, you receive an additional
payment under the relevant scheme.

This recognises the extra time and effort you put into understanding
the customer’s requirements, discussing suitable products and
preparing the requote. It is a further opportunity to increase your
earnings by taking care of the customer and helping them move forward
with a suitable purchase.

Successful-requote payments are separate from your attendance,
fitting performance and named customer-review bonuses.
Payment amounts, qualification and timing are set out in the relevant
scheme. Recommendations must be appropriate and professional,
without pressuring the customer.

Time-and-a-Half Overtime

Qualifying, authorised overtime above 40 actual hours worked
in the relevant week is paid at time and a half
of the applicable basic hourly rate. Overtime must be accurately recorded
and meet the scheme requirements; absence hours do not count towards
the qualifying threshold. Overtime availability is not guaranteed.

All earnings figures are gross. Bonuses depend on the relevant scheme
criteria and are not guaranteed. Annual illustrations assume a full year
at the stated performance levels and exclude named customer-review
bonuses, successful-requote payments and overtime. They do not predict
first-year cash receipts, particularly given the fitting bonus
payment delay.

Working Hours, Base & Travel

• 40 hours per week, worked five days out of seven
  on an agreed rota.
• Saturday working is required, with one Saturday off
  per calendar month where reasonably practicable.
• Your daily start and finish point is our Wokingham base.
• Stock collection, preparation, briefing and debriefing take place
  at the base.
• Installations and service visits take place across North Hampshire,
  Surrey and West Berkshire.
• Travel to customers and other company locations forms part of the role.

A company van and fuel card are provided for work use during the
working day. The van is not a personal-use vehicle or a vehicle
for commuting between home and the Wokingham base. You must be able to
make your own travel arrangements to and from the base.

Products You Will Install

Training and development will build your competence across our range,
with independent work matched to your demonstrated ability.
Products include:

• Plantation shutters.
• Roller blinds.
• Venetian blinds, including real wood, faux wood and aluminium.
• Pleated and Perfect Fit blinds.
• Vertical and Roman blinds.
• Motorised blinds and their controls, within your training and competence.
• Curtain tracks, poles and curtains.
• Other specialist and new products as the range develops.

What the Role Involves

Preparation & Job Ownership

Attend the morning briefing and review the day’s jobs. Check the
correct products, components, fixings, tools and paperwork before leaving,
including charged batteries, relevant spare parts and any specialist
accessories. Identify missing or incorrect items early.

You are responsible for preparing your allocated work. Do not rely on
someone making an avoidable extra journey to bring forgotten items.
Where a genuine issue arises, report it promptly and agree the next step.

Installation & Customer Handover

Protect the customer’s home, assess the work area and select
suitable fixing methods. Fit products accurately, safely and neatly,
check their operation and complete the required child-safety measures.

Explain and demonstrate how the products work, provide relevant care
information and complete the customer handover, checklists and survey
process. Leave the work area clean and the customer clear about what
has been completed and any agreed next steps.

Remeasures, Surveys & Service Work

As your competence develops, carry out remeasures and customer surveys,
identify installation requirements and record accurate specifications,
photographs and notes. Develop the ability to diagnose product and
fitting problems and complete suitable service and remedial work.

Ask for advice when uncertain. Check the facts before recommending a
remake or corrective action, and do not guess, conceal a problem or
make an irreversible alteration without the necessary agreement.

Customer Requotes & Additional Orders

Where a customer requests a requote during a fitting visit, take time
to understand their requirements, explain suitable options and prepare
an accurate quotation within your training and the agreed company process.
Record the details clearly and help the customer take the next step.

When the customer proceeds with your qualifying requote, you can earn
the additional payment described above. Coordinate any extra time needed
with the fitting manager or office so that customers and the rest of
the day’s appointments remain properly managed.

Communication, Records & Teamwork

Keep customers and the office informed of progress, delays and issues.
Remain calm and professional, avoiding speculation or blame in front
of customers. Explain what you know and agree a realistic next step
with the fitting manager or office.

Use the company’s iPad or tablet-based systems to record accurate
installation notes, photographs, completed work and outstanding actions.
Return to base for the daily debrief and preparation for the next day.

Help check and organise deliveries where required, support colleagues
and make productive use of available time for stock preparation,
service work, training, vehicle checks and wider fitting-team duties.

Vehicle, Tools & Safety

Keep the van, tools and equipment clean, secure and organised.
Complete and record required vehicle inspections, and report damage,
defects, incidents and missing equipment promptly.

Follow health, safety and child-safety procedures, use appropriate
protective equipment and stop to obtain advice where safe working
cannot be assured. Working independently does not mean attempting
a task that needs additional help or equipment on your own.

Physical & Practical Requirements

This is an active, hands-on role involving regular lifting and carrying,
positioning products, reaching, bending, kneeling, working from suitable
steps and using hand and power tools at window height and above shoulder
level.

You need the strength, stamina, grip and control to carry out these
essential tasks safely, including upper-body strength and control
for drilling and securing fixings. Safe technique, suitable
equipment and judgement are just as important as physical effort.

Loads and access arrangements must be assessed. Use appropriate handling
aids or assistance where needed, rather than attempting unsafe lifts.
Essential duties will be considered with reasonable adjustments where
appropriate.

What We Are Looking For

• Practical competence: confident, responsible use of
  hand and power tools and a sound approach to different fixing surfaces.
• Pride in workmanship: attention to detail, accurate
  measurements and a clean, professional finish.
• Problem-solving ability: sensible decisions, calm
  assessment and willingness to seek advice rather than guess.
• Customer confidence: respectful communication and
  a professional manner in occupied homes.
• Reliability: punctuality, dependable attendance,
  accurate timekeeping and compliance with reporting procedures.
• Organisation: thorough preparation, accurate records
  and care of stock, tools and vehicles.
• Digital ability: comfortable using an iPad or tablet
  for job information, photographs, notes and checklists.
• Ownership and teamwork: able to work independently,
  support colleagues and take responsibility for resolving issues.
• Willingness to develop: receptive to feedback and
  motivated to learn new products and techniques.

Experience in blinds, shutters, curtains, carpentry, joinery, kitchen
fitting, plumbing, construction, maintenance or similar practical work
would be particularly valuable. Direct blinds and shutters
experience is advantageous but not essential for a capable
practical candidate with the right approach and ability to learn.

A full, clean UK manual driving licence and at least three years’
driving experience are required.

Attendance, Punctuality & Professional Standards

Customers book time for their installations, so dependable attendance
and punctuality are fundamental to this role. Be at the base on time,
ready to begin the working day, and follow clocking, attendance and
absence-reporting procedures accurately.

Report genuine difficulties promptly and honestly so that the team can
respond and keep customers informed. Reliability means keeping
commitments and communicating responsibly; it does not mean working
when it would be unsafe to do so.

Training & Progression

Your development will build on your existing practical ability, with
training, supported experience and assessment of competence across
products, measuring, customer communication and company systems.

1. Build core competence: learn our installation standards,
   product range, preparation, safety and customer-handover processes.
2. Develop independence: take responsibility for suitable
   installations, then broaden into remeasures, surveys, service visits
   and fault diagnosis as competence is demonstrated.
3. Work towards Senior Fitter: develop advanced technical
   judgement, support less-experienced colleagues and contribute to
   higher standards across the fitting team.

Progression towards Senior Fitter and wider technical responsibility
depends on demonstrated ability, consistent performance and business
requirements. It is a development opportunity, not an automatic promotion
after a fixed period.

Holiday & Benefits

• 20 days’ annual leave plus bank holidays,
  increasing with completed service under the company schedule to
  a maximum of 28 days plus bank holidays.
• A company van and fuel card for working-day business use.
• Tools provided after training.
• Product, installation and system training, with fitting-manager support.
• Company pension and staff discount.
• On-site parking at the Wokingham base.
• Performance, attendance, named customer-review and successful-requote
  earning opportunities.
• Time-and-a-half pay for qualifying authorised overtime.

The higher holiday allowance is earned through length of service and
is not the starting entitlement.

Our Four Pillars

• Supports the Team
• Delivers for the Customer
• Sustainable for the Business
• Smooth Operations

How to Apply

Complete the application form below and attach your CV.
Include brief, practical answers about your experience, preparation and
approach to working in customers’ homes. You do not need existing
blinds or shutters knowledge to explain how you work safely and solve
practical problems.

For recruitment enquiries, help applying or reasonable adjustments to
the recruitment process, email

vacancies@blindsandshutter.co.uk
,
stating
“Blinds and Shutter Installer – Wokingham”.

Bring your practical ability, reliability and pride in your work.
Develop your skills, earn through high standards and help deliver
a customer experience you can be proud of.