Blinds and Shutter Installer (Full-Time) – Wokingham
Wokingham Base | Full-Time | Fitting & Customer-Facing Role
The Opportunity
We are a long-established, family-run blinds and shutters business, and we are looking for a professional, detail-focused Fitter to join our team.
This is not just a fitting role. You are the final stage of the customer experience — responsible for both the quality of the installation and how the customer feels about the service they receive.
We are looking for someone who takes pride in doing the job properly — first time — and who can represent the business professionally in customers’ homes.
Base Location & Travel
- Daily start and finish point is our Wokingham base
- All stock collection, preparation, and debriefing takes place here
- Work is carried out across North Hampshire, Surrey, and West Berkshire
- A company van is provided for use during the working day only
- This is not a company car or personal-use vehicle
What This Role Really Involves
- Installing blinds, shutters, and curtains in domestic properties
- Ensuring all products are fitted accurately and to a high standard
- Managing the customer interaction professionally from arrival to completion
- Explaining products clearly and demonstrating how they work
- Completing customer checklists and surveys at the end of each job
- Solving practical challenges on site when installations are not straightforward
A Typical Day
- Start from our Wokingham base
- Attend morning briefing (daily plan and priorities)
- Travel to customer properties (primarily domestic)
- Complete installations and customer handovers
- Communicate any issues clearly with the office
- Return to base for debrief, stock organisation, and preparation
Preparation & Responsibility
You are expected to arrive fully prepared every day.
- All required stock checked and loaded
- Tools, fixings, and consumables ready
- Batteries charged and equipment working
- Appropriate spare parts for the day’s work
There is no “runner” system — preparation is your responsibility.
Customer Experience Standards
- Communicate clearly and professionally at all times
- Avoid speculation or blame in front of customers
- Check all items fully before raising concerns
- Reassure customers and manage expectations properly
- Ensure the customer is confident before leaving
Even when issues arise, the objective is simple: leave the customer feeling reassured and looked after.
Performance & Bonus
- Performance is measured through accuracy, customer satisfaction, and conduct
- Bonus is linked to consistent performance and low error rates
- Strong performers can earn additional monthly bonuses
What We’re Looking For
- Practical, hands-on mindset
- Strong attention to detail and pride in workmanship
- Confidence dealing directly with customers
- Ability to think calmly and solve problems on site
- Willingness to take responsibility when things go wrong
- Good organisation and preparation habits
Requirements
- Full clean UK driving licence (manual)
- Minimum 3 years driving experience
- Comfortable working independently and as part of a team
- Ability to use an iPad or tablet
Working Hours & Package
- Full-time, 40 hours per week
- 5 days out of 7 (Monday–Saturday rota)
- 1 Saturday off per month
- 24 days holiday plus bank holidays (increasing with service)
- Company van provided for working hours
- Tools provided after training
Important
This role may not suit someone who:
- Avoids responsibility when things go wrong
- Prefers to work without structure or preparation
- Is not comfortable dealing directly with customers
- Relies on others to solve problems on site
How to Apply
📞 Call us to discuss the role
📧 Email your CV to support@blindsandshutter.co.uk
Please include a brief summary of your experience and confirm your driving licence details.