Showroom Sales & Development Lead - Basingstoke

Full-time • 40 hours per week • Five days, Monday to Saturday
• Saturday working required • No Sunday working

Company: Decart Holdings Ltd – Blinds and Shutter
Primary location: Basingstoke showroom, Hampshire

The Opportunity

We are a well-established, family-run blinds, shutters and curtains business
looking for an experienced, customer-focused salesperson to take day-to-day
ownership of sales activity and the customer experience at our Basingstoke
showroom.

This is an active, consultative sales role, not a position where you simply
wait for customers to make their own decisions. You will ask thoughtful
questions, understand what customers want to achieve, recommend suitable
products and confidently help them move towards an informed purchase.

The role combines showroom sales, telephone and online enquiries, Zoom
consultations, local home visits and accurate quotation and ordering
administration. You will also help improve the showroom as a welcoming,
effective place for customers to explore their options.

This is a hands-on lead role, not a people-management position.
There are no direct reports. You will work directly with the directors,
taking responsibility for your work and showing initiative within agreed
processes and budgets.

We are looking for someone who wants to perform to a high standard and make
the most of the earning opportunities available. Product and system training
will be provided, but you should already bring sales experience, professional
judgement and the confidence to guide a customer towards a decision.

Salary & Earning Opportunities

Our package rewards sales performance, dependable attendance, professional
working practices and excellent customer service. There are several ways
to increase your earnings beyond your basic salary.

Basic Salary

£26,600 gross per year for a 40-hour working week.
Attendance, sales and customer-review bonuses are additional to this
basic salary.

Attendance & Reliability Bonus – Up to £2,400 Per Year

Reliable colleagues make a real difference to the team and our customers.
This scheme recognises dependable attendance, accurate timekeeping,
following agreed procedures and open, honest communication.

• Exemplary: £200 per month.
• Good: £80 per month.
• Does not qualify: no payment for that assessment period.

Receiving the full Attendance & Reliability Bonus throughout the year
brings your basic salary and attendance payments to
£29,000 gross per year, before sales and
customer-review bonuses.

Awards are assessed monthly against the scheme criteria using a rolling
three-month record. Eligibility starts from your first day;
new starters are assessed on their record from joining, without a
three-month waiting period.

Your first part-period payment will be pro-rated, subject
to meeting the relevant criteria. Attendance payments are made through
the normal payroll for the relevant period and are not held back for the
customer-outcome assessment used for sales bonuses.

Qualification includes attendance standards, following clocking-in and
clocking-out procedures, promptly reporting genuine errors, following
absence-reporting processes and communicating honestly about working hours.
The full criteria are set out in the scheme.

Sales Bonuses – Up to £10,800 Per Year

Earn performance-based sales bonuses of up to
£900 per month, providing an additional earning
opportunity of up to £10,800 per year.
Our sales bonuses reward strong sales performance alongside accuracy
and the quality of the completed customer experience.

Sales bonuses are paid in arrears. This allows relevant
customer outcomes, including measurement and specification accuracy
and customer satisfaction, to be reviewed under the scheme.

We want the successful person to develop into a consistently strong
performer, working towards an average sales bonus of
£560 per month or more once fully trained and
established in the role.

At an average of £560 per month, together with the basic salary and
full Attendance & Reliability Bonus, annual earnings would be
£35,720 gross, before customer-review bonuses.

With the maximum annual sales bonuses of £10,800 and the full
Attendance & Reliability Bonus throughout the year, annual earnings
would reach £39,800 gross, before additional
customer-review bonuses.

Named Customer-Review Bonuses – Available from Day One

Excellent service deserves recognition. You can earn:

• £20 for each five-star customer review in which
  you are personally named.
• £10 for each four-star customer review in which
  you are personally named.
• No cap on earnings from these named customer-review bonuses.

Eligibility starts from your first day. Earned customer-review bonuses
are paid in the next pay packet, rather than being held
back with the sales bonuses.

All earnings figures are gross. Bonus payments depend on meeting the
relevant scheme criteria and are not guaranteed. The earnings
illustrations assume a full year at the stated performance levels.

Working Hours & Locations

• 40 hours per week, worked over five days between
  Monday and Saturday.
• Saturday working is essential, with a weekday off
  according to the agreed working pattern.
• No Sunday working – the business is closed on Sundays.
• Basingstoke is your principal place of work, with
  the main focus on covering and developing the showroom.
• Attendance at Wokingham is required for training,
  holiday cover and occasional additional days as needed.
• Local home consultations take place within an agreed
  Hampshire territory, planned around travel time and showroom commitments.

A company iPad will be provided for your work, with
access to a company pool vehicle for authorised home
consultations. The pool vehicle is a shared business resource, not a
personally allocated company car.

What You Will Be Doing

1. Showroom Sales & Customer Consultations

Help customers choose suitable made-to-measure blinds, shutters and
curtains through clear, professional and genuinely useful advice.

• Welcome customers and ask effective questions to understand their
  requirements, priorities and budget.
• Recommend suitable products, fabrics, finishes and options, explaining
  their benefits and practical considerations honestly.
• Prepare accurate quotations and explain current promotions, payment
  terms and realistic expectations.
• Address questions and hesitation constructively, without pressuring
  customers into unsuitable purchases.
• Confidently invite customers to proceed when the right solution has
  been established.
• Take payments through the approved systems and record customer
  decisions and specifications accurately.

2. Telephone, Email, Website Chat & Follow-Up

Basingstoke will operate as a dedicated sales hub, with a sales-only inbox
and sales calls routed to the showroom. Your responsibility is to help
enquiries move forward, not simply acknowledge them.

• Answer incoming sales calls professionally and establish what help
  the customer needs.
• Manage the sales inbox and keep customers informed during the enquiry,
  quotation and ordering stages.
• Respond to website chat enquiries and encourage customers to book
  an appropriate consultation.
• Book showroom, home and Zoom consultations, recording useful
  information for each appointment.
• Follow up quotations proactively and agree clear next steps
  with customers.
• Maintain accurate customer records so that active enquiries have
  a clear status and follow-up action.

3. Zoom & Local Home Consultations

Following training, you will conduct Zoom consultations and visit
customers within the agreed local Hampshire area to understand their
requirements, demonstrate samples and prepare suitable recommendations.

• Use Zoom confidently to guide customers through their requirements
  and available options.
• Take accurate initial window measurements for quotations and record
  relevant information clearly.
• Use sample books and product information to help customers understand
  fabrics, finishes and practical choices.
• Identify when further technical checking or a survey is required
  rather than making assumptions.
• Use the company iPad to prepare quotations, record specifications
  and progress enquiries.
• Plan visits around agreed travel time, appointment slots and
  showroom cover.

Permitted home-consultation start times:
9:30am • 11:00am • 12:30pm • 2:00pm • 3:30pm

These are available appointment slots, not a requirement to complete
five visits every day. Any temporary showroom closure for an appointment
must be agreed in advance and clearly communicated.

4. Accurate Ordering & Operational Handover

Getting the details right is an essential part of the sale. You will
learn our ordering processes and take responsibility for accurate
administration once trained.

• Check product selections, measurements, specifications and supporting
  information before submitting orders.
• Follow the agreed checking and technical-survey processes for the
  products concerned.
• Process orders promptly and maintain complete quotation, payment
  and order records.
• Review order confirmations, identify discrepancies early and resolve
  queries through the agreed process.
• Provide a clear handover to central operations for subsequent surveys,
  installation scheduling and after-sales support.

Where an installation or after-sales enquiry reaches the showroom, you
will acknowledge it professionally and route it promptly to the appropriate
colleague. Your primary focus remains sales and ordering, rather than
taking over the central after-sales function.

5. Showroom Presentation & Development

• Keep the showroom welcoming, organised and professionally presented.
• Maintain current, accessible samples, displays and promotional information.
• Identify practical improvements to layout, demonstrations and the
  consultation experience.
• Work with the directors on an agreed improvement plan within approved
  budgets and with appropriate practical support.
• Use quieter periods productively for follow-up, order checking,
  product learning and showroom improvements.

6. Sales Performance & Professional Standards

• Work towards agreed sales targets and review enquiries, quotations,
  conversion and follow-up activity.
• Recommend appropriate additional products where they genuinely
  meet the customer’s needs.
• Take responsibility for accuracy, clear communication and the quality
  of your contribution to the customer experience.
• Follow all applicable child-safety requirements and explain relevant
  safety information clearly.
• Follow company procedures for attendance, timekeeping, payments,
  customer information and record-keeping.
• Seek clarification when necessary and share useful customer feedback
  and local observations with the directors.

What We Are Looking For

Previous sales experience is essential. You should
have personally advised customers, recommended suitable products
and helped convert enquiries into confirmed purchases.

Experience selling home-related, made-to-measure or specification-led
products would be advantageous. Previous blinds, shutters or curtains
experience is helpful but not essential, as product and system training
will be provided.

• Sales confidence: comfortable asking questions,
  explaining value, discussing hesitation and asking for the sale.
• Customer judgement: able to recommend what is
  genuinely suitable rather than simply what is easiest to sell.
• Digital confidence: comfortable using an iPad and
  learning systems for quotations, customer records, appointments,
  payments and video consultations.
• Accuracy: careful with measurements, specifications,
  order details and payment records.
• Organisation and initiative: able to manage follow-up,
  prioritise work and make effective use of quieter periods.
• Professional communication: confident in person,
  on the telephone, through Zoom and in written customer messages.
• Reliability: dependable attendance, accurate
  timekeeping and a consistent commitment to agreed procedures.
• Driving: a full, clean UK driving licence and
  at least three years’ driving experience.
• Availability: able to work Saturdays, attend both
  required showroom locations and undertake local home consultations.

This role will suit someone who enjoys advising, guiding and closing,
takes responsibility for getting the details right, and wants to develop
their knowledge and earnings through strong performance.

Holiday, Training & Benefits

Holiday That Increases with Service

Your annual leave starts at
20 days per year, plus bank holidays.
Entitlement increases with length of service, up to a maximum of
28 days per year, plus bank holidays.

The higher holiday allowance is earned through length of service and
is not the starting entitlement. The business does not currently work
bank holidays.

Training & Support

• Product, quotation, ordering and system training.
• Training for showroom, Zoom and home consultations.
• Direct support from the directors and an opportunity to help
  develop the Basingstoke showroom.
• A company iPad and access to a pool vehicle for authorised
  home consultations.
• Company pension and employee discount.
• Free on-site parking.
• No Sunday working.
• Attendance and named customer-review bonus eligibility from day one,
  subject to the relevant scheme criteria.

Our Four Pillars

The way we sell, work together and improve the business should support
our four pillars:

• Supports the Team
• Delivers for the Customer
• Sustainable for the Business
• Smooth Operations

Application Questions

Please include brief answers to the following questions with your
application. We are interested in practical examples and what you
would actually say or do. Existing blinds or shutters knowledge
is not required to answer the sales scenarios.

1. Working pattern:
   Can you work 40 hours per week over five days between Monday and
   Saturday, including regular Saturday working? Saturdays are an
   essential requirement.
2. Locations and travel:
   Can you work primarily at Basingstoke, attend Wokingham for training
   and cover, and undertake local Hampshire home consultations?
3. Driving:
   Do you hold a full, clean UK driving licence, and how many years’
   driving experience do you have?
4. Sales experience:
   What products have you personally sold, and what responsibility
   did you have for advising customers and turning enquiries into
   confirmed orders?
5. Asking for the sale:
   A customer is happy with your recommendation and understands the
   price. What would you actually say to invite them to proceed?
6. Customer hesitation:
   The customer says, “Thank you, I’ll have a think about it.”
   What would you say next, and how would you agree a useful next step?
7. Digital working:
   Which devices and systems have you used for quotations, customer
   records, appointment booking, payments or video calls? Give an
   example of learning a new system.
8. Product suitability and accuracy:
   Give an example of how you checked that a product was right for
   a customer and that the order details were correct. What did
   you do when something was unclear?

How to Apply

Email your CV and brief answers to the application questions to

vacancies@blindsandshutter.co.uk
.

Please use “Basingstoke Showroom Sales Application” as your email subject.

Bring your sales experience, initiative and commitment to high standards. We will provide the product and system training to help you build on them.