About Us - Blinds and Shutter

Proudly Independent by Choice

Blinds and Shutter is an independent business, and that independence is central to how we work.

Much of the window furnishings industry is now dominated by large corporate groups — including organisations such as Hunter Douglas — that own multiple brands and manufacture products
within a closed ecosystem. While this model suits some businesses, it is not how we choose to operate.

Our independence allows us to work with a wide range of specialist manufacturers, selecting each product on its own
merits rather than being tied to a single supply chain. This flexibility means we can source the right product from the
right manufacturer — recognising that not every company excels at making every type of blind or shutter.

Quality First, Not Everything for Everyone

Because we are not restricted to one manufacturer, we can be selective. We actively review products, withdraw items that do not meet our standards, and refine our range based on real-world performance — not marketing promises.

There are products we choose not to supply simply because we do not believe they allow us to deliver the level of quality, reliability or long-term performance our customers expect.

For example:

• We avoid sprung roller blinds, as they do not consistently meet the standard required to support our three-year guarantee.
• We do not supply perfect fit shutters, as we are not satisfied with their overall construction quality or longevity.
• Perfect fit roller blinds are only offered within carefully defined size limits, as longer or narrower applications introduce structural and operational compromises.

If a product cannot be supplied with confidence, we won’t recommend it — even if it means saying no.

Our Guarantees and Standards

Our guarantees are not marketing promises — they are the result of deliberate choices about how we work, what we supply, and what we refuse to compromise on.

Because we are independent, we are not obligated to sell every product type or remain tied to any single supplier. That freedom allows us to be selective. If a product does not meet our expectations for reliability, consistency or long-term performance, we simply stop supplying it.

This applies equally to established product categories and newer innovations. From time to time, we withdraw products — including motorised systems — if performance data shows an unacceptable level of issues or inconsistency. Even when demand exists, we will not continue offering a product that undermines the experience we want our customers to have.

It is this disciplined approach that allows us to confidently stand behind what we install. Our blinds are supplied with a 3-year guarantee, which also covers the fitting, while our shutters are covered by a 10-year guarantee. We only offer guarantees we genuinely believe in, on products we trust and fit in ways we know will last.

Installed by Our Own Fitting Team

Every blind and shutter we supply is fitted by our own in-house installation team. We do not subcontract our fitting work.

This is a conscious decision. While subcontracting can appear more flexible, it limits the ability to maintain consistent training, standards and accountability. By employing our own fitters, we ensure every installation is carried out with the same level of care and professionalism.

Our fitting team is led by an experienced Fitting Manager, responsible for quality control, ongoing training and standards across every installation. Importantly, our fitters’ performance and bonus structure are directly linked to customer satisfaction at the end of the job — because the quality of the finished result matters more than speed or volume.

This approach allows us to:

• Maintain consistent fitting standards
• Train and support our team properly
• Resolve issues quickly and responsibly
• Take full ownership of the final result

Our confidence comes from listening, learning and improving — not from rigid processes or one-size-fits-all systems. We actively welcome customer feedback and treat it as a valuable part of how we refine what we do.

When something doesn’t go exactly as planned, we look into it, understand why it happened, and use that insight to improve our training, systems and communication. Because our fitters are part of our own team, feedback goes straight to the people who can act on it.

It’s a simple approach: learn from experience, invest in our people, and keep improving. When we install blinds or shutters in your home, it is our team, our responsibility, and our reputation on the line — and we take that seriously.

A Service Built Around Experience

We believe choosing blinds or shutters should feel reassuring, not overwhelming. That’s why we take the time to understand how each room is used, what matters most to you — whether that’s privacy, light control, insulation or style — and recommend solutions that genuinely fit your home.

Our service includes:

• In-home consultation and expert guidance
• Accurate measuring by experienced professionals
• Made-to-measure blinds and shutters
• Careful, professional installation
• Ongoing support after fitting

There are no sales scripts, no pressure, and no shortcuts — just clear advice and a job done properly.

This approach sometimes means steering customers away from certain options in favour of better long-term solutions. We see that as part of our responsibility. Being independent allows us to give advice that is genuinely in the customer’s best interest, rather than pushing a particular product because it happens to be owned, stocked or incentivised elsewhere.

Every product we supply is chosen because we believe it does the job properly — and because we are prepared to stand behind it.

Why Customers Choose Us

Many of our customers come to us through recommendation, and we take that responsibility seriously. Being family-run means reputation matters — we rely on trust built over years, not quick wins.

People choose Blinds and Shutter because we offer:

• Clear, honest advice
• Reliable lead times
• Professional workmanship
• A personal, approachable service
• Peace of mind from start to finish

Looking After the Details

From precise measurements to careful fitting, the small details are what make the difference. We don’t rush appointments, we don’t oversell products, and we don’t disappear once the job is done.

Our aim is simple: to supply and fit blinds and shutters you’ll be happy with for years to come.